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Terms & Conditions

Welcome

Welcome to the Komatsu promotional items web shop.

In this shop you can purchase different kinds of promotional items that can be used for tradeshows, seminars, distributor shows, conferences, gifts for business relations, but also for personal day-to-day use of course!

Need a Custom Order?

Some special events or large campaigns will need customized/locally developed product solutions or just large quantities, so please contact us so we can help you with your requests.

Enjoy your shopping experience!

 

1. Terms & Conditions

Our standard delivery terms apply on all accepted orders.

All prices, specifications and terms of sales are subject to change without notice. All orders are accepted subject to availability of merchandise.

Changes to orders may incur additional charges, and your delivery date may be affected.

Gemaco NV will do its utmost to deliver your ordered goods as soon as possible. When your order has been submitted, you will get an order confirmation by email.

The web shop will clearly state any items that are not immediately available, and their estimated delivery time. You may wish to select an alternative item if this delivery date for one or more items does not suit you.

2. Terms of Sale:

The applied Incoterm is DAP (Incoterms 2015), transportation cost is included in the price for deliveries within countries in the E.U. . However import taxes/levies are not included in the webshop prices and might be charged by the local customs office separately to the end user. GEMACO will not be responsible and will not pay for any import taxes/levies that might be charged. Insurance of transport is also included in the prices mentioned on the webshop. For all other countries an additional transportation cost will be charged. This cost will be clearly displayed before you finalise your order.

If available, a VAT number is necessary with each order to avoid VAT charges.

All orders will be credited in Euros from your chosen credit card.

All measurements are approximate and are given as guidance only.

For orders with a value less than 100 euro (excl. VAT) an additional handling and transportation fee of 10 euro (excl. VAT) will be charged.

3. Delivery:

Items in stock will be delivered within 5 days after receipt of the order and after payment for countries of Western Europe and 10 days for countries outside of Western Europe, unless otherwise notified. Standard delivery services will be used. All online orders must be shipped. There will be no back-orders allowed. Local pickup is not available.

All items are subject to availability. Where an item is not currently in stock and a due date is quoted, this is given in good faith based on information from our supplier. These estimated due dates are not guaranteed and are subject to change.

Orders Outside of pre-approved countries:

If ordering from countries not available in the list, please contact us through our contact form.

4. 100% Customer Satisfaction:

Komatsu is proud to work together with the Gemaco Group for this promotional items program. We will do our utmost to fulfill your orders in a timely manner with most care. Should you receive a faulty or damaged item, please email us at komatsu@gemaco.be so we can arrange a replacement item for you. Faulty or damaged items need to be sent back to Gemaco within 10 days after delivery, stating the reasons for return and preferably in the original packaging.

If replacements are not available we will gladly offer you an alternative item or reimburse you. If a parcel is damaged at arrival, caused by the delivering company/freight forwarder, you may want to refuse the shipment, or sign for the package stating the degree of damage. All original packing material of damaged goods should be retained for any claim eligibilities.

If you need to return goods, please inform us upfront by mailing at komatsu@gemaco.be. Return freight must be pre-paid by the sender in case of exchange of goods. The original shipping fee will be deducted from the reimbursement amount. Returned items that are used, altered, washed, worn, in poor condition or aren't returned in their original packaging containing all labels, instructions or are missing certain items will not receive a credit or refund.

Returns of personalized items or special requests are only accepted if the cause of defect is due to the manufacturing process.

Order cancellations are subject to a cancellation fee, which may vary.

5. Item Use

Each item comes with illustrated pictures and an explanation about what it can be used for. Please respect these guidelines.

This website is property of Gemaco. Access or usage of this website is subjected to our terms and conditions. By accessing or using this website, you agree to these terms and conditions.

6. How to order?

 

1. Choose your item by clicking on the picture or more details link.

2. Enter quantity and click the Add To Cart button.

3. Click on View Cart to get an overview of the selected items. Click on Continue Shopping to add more items or click on the Checkout button to finalise your order.

4. When confirming your order please make sure that billing and shipping address are correct (or change them if needed).

5. Click on the Place Order button to confirm your order.

6. You will receive an order confirmation by email.

 

We thank you for your order!